For Demio (DY series) / Verisa, Sports Suspension Kit Please replace the shock absorber.
A case of breakage of the shock absorber occurred in a vehicle equipped with our "Sports Suspension Kit" for Demio (DY series) / Verisa.The product was recovered and rigorously inspected, but the cause could not be identified because it had already been broken and was corroded by rust.
However, since the broken part is a shock absorber, we think that it is indispensable to replace it with a product with even higher strength, so we will replace the entire shipment with a shock absorber for countermeasures free of charge.
We are conducting this survey through the sales channel, but we believe that some of our customers are also eligible, so we ask for your cooperation.We sincerely apologize for any concerns you may have, and we will do our utmost to ensure quality control in the future. We ask for your continued patronage of our products.
1. Target product
All customers with the following suspension kits are eligible.
・ Part name: Sports suspension kit
-Part number: MDY7800
・ Compatible models: Demio (DY series), Verisa (DC series)
・ Sales period: September 2010 to March 7
2. About bugs and countermeasures
-Details of the problem: The lower mounting part of the shock absorber for the front wheels is broken.In the worst case, it may lead to inability to drive.
・ Countermeasures: We will replace the front wheel shock absorbers (left and right) with countermeasures free of charge.
3. About replacement work
We apologize for the inconvenience, but please contact the store where you purchased the product (installation store) and request replacement work.If you have any questions, please fill in the necessary information from the "contact form" below and send it.
(You can also call us. TEL: 03-6458-7251)
In addition, although we will inform you on the support page, we ask that customers who use our products actively register as a user, not only in this case but also in order to respond smoothly.
